We offer refunds on all products returned within 30 days of purchase, in their unopened and original condition. Orders made via the Aesop.ae website can be exchanged or returned in any Aesop UAE Official flag ship store mentioned below within the timelines stated in our returns policy.

• Aesop Dubai Mall
• Aesop Mall of Emirates
• Aesop Yas Mall

Alternatively, we can also collect your returns from your preferred UAE address.

In order to arrange a pick-up, please contact our customer care team on +97145119977 or email us at [email protected]

Please allow 2 working days for us to arrange for a pick-up.

Once delivered to our store, it takes up to 5 working days for returns to be processed.

Exchange will only be granted in stores upon presentation of the original receipt.

Items must be in original packaging and sellable condition. Exchange will be granted within 30 days from the date of purchase.

Aesop will only refund the cost of delivery if your order is incorrect or faulty.

If the item was faulty when you receive it, please notify us within 30 days of receipt.

For any queries about exchanges or returns, you can contact our customer care team daily between 9:00 AM to 6:30 PM (UAE time) on +97145119977 or [email protected]