FAQS

We are pleased to offer our customers complimentary sample bundles with all online orders

Online purchases may be returned or exchanged in-store or via home pick-up within 30 days. Refund or Exchange will only be granted upon presentation of the original receipt. Items must be in original packaging and sellable condition. Exchange in stores will be granted within 30 days from the date of purchase.

For in-store returns or exchanges of online purchases, please present the original invoice to a member of staff. Card transactions will be refunded to the card used for payment and not in cash. We regret, we can only process exchanges or refunds for purchases for direct purchases and not from any other supplier. Products must be unopened.

For returns via home pick-up, please contact [email protected] or our customer service team via WhatsApp on +97145119977. A team member will arrange for courier pick-up. Please include the original invoice along with original packaging. Products must be unopened. Once received and processed, the refund will be issued to the card used for payment within 2-3 business days of processing the return However, your bank or card issuer may take 7-10 working days to credit your account.

All orders placed using Tabby will be refunded via Tabby portal.

All orders placed using Tamara will be refunded via Tamara portal.

Please contact our customer service team on [email protected] or via WhatsApp on +97145119977 if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best to amend or cancel any order as long as it has not been already processed.

We do not offer digital gift cards at the moment.

All prices on the Aesop United Arab Emirates website are inclusive of 5% VAT. The amount paid will be displayed on the invoice included in your order.

The security of our customers' personal and credit card information is paramount to Aesop and we continue to invest in the development of robust security systems.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.

We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners. We regularly engage with industry experts to seek the most up-to-date security advice, and are constantly seeking to improve upon our rigorous processes.

We accept Visa, Mastercard, Tabby, and Tamara

We do not offer cash on delivery of the moment. Payment shall be made online via Visa, a Mastercard, Tabby or Tamara.

We cannot accept an Aesop credit note for online orders.

Our estimated delivery time within the UAE is typically 1 to 3 business days, depending on the delivery location.

Orders placed before 2:00 PM may be eligible for same-day delivery in Dubai from Monday to Saturday, with no deliveries available on Sundays. In Abu Dhabi, same day delivery is available for orders placed before 1 pm.
For all other orders, or orders placed in Dubai areas outside same-day delivery coverage, will be delivered within 2 to 3 business days, excluding Sundays and public holidays.

Same-day delivery in Dubai does not apply to the following areas: Al Awir | Al Ghadeer Village | Al Layan | Al Lisali | Al Ruwaiya | DAFZA | Damac Hills 2 | Dubai Industrial City | Dubai Logistic City | Dubai Park | Dubai World Central | JAFZA | Lahbab | Layan | Madinat Hind 3 | Margham | National Industries Park | Palm Jabal Ali | Sahih Shuaib | Sonapur | Technology Park | The Valley | Tiger Woods Dubai | Umm Al Daman

Please contact us on [email protected] or via WhatsApp on +97145119977 for any further queries about your order.

We offer complimentary shipping on all orders.

We are currently not offering click and collect from the store.

Orders placed on the Aesop United Arab Emirates website can only be delivered within the United Arab Emirates.

To purchase Aesop products locally, you can locate your nearest Aesop Signature Store or stockist by using the Aesop online store locator

If an item has been damaged in transit, Aesop will provide you with a replacement or a full refund. Please contact us on [email protected] or via WhatsApp on +97145119977 with your order details and an accompanying photo of the damaged item.

All orders are shipped from Dubai and Abu Dhabi

A signature may be required for deliveries depending on the delivery partner.

Please contact us if you have any additional requests.

Some of our products are classified as Class 3 Flammable Liquids for the purposes of transportation. Any parcel that we ship containing these products will be packaged and labelled appropriately to comply with Dangerous Goods safety regulations.

We do not accept PO Box addresses for all orders within the United Arab Emirates. We will require a physical mailing address.