Online purchases may be returned or exchanged in-store or via home pick-up within 30 days. Refund or Exchange will only be granted upon presentation of the original receipt. Items must be in original packaging and sellable condition. Exchange will be granted within 30 days from the date of purchase.
For in-store returns or exchanges of online purchases, please present the original invoice to a member of staff. Card transactions will be refunded to the card used for payment and not in cash. We regret, we can only process exchanges or refunds for purchases for direct purchases and not from any other supplier. Products must be unopened.
For returns via home pick-up, please contact firstname.lastname@example.org or our customer service team via WhatsApp on +971504933768. A team member will arrange for courier pick-up. Please include the original invoice along with original packaging. Products must be unopened. Once received and processed, the refund will be issued to the card used for payment within 2 business days of processing the return However, your bank or card issuer may take 7-10 days to credit the funds to your account.