Delivery & Returns
Aesop.ae delivers across all emirates in the UAE within 1-2 business days.
Standard delivery incurs a fee of AED 25 for orders below AED 300.
Orders above AED 300 enjoy free shipping to the desired location.
Once an order is dispatched a tracking link will be sent to your email by our delivery partner where you can track the journey of your order.
For any queries or assistance required, you can contact our customer care team daily between 10:00 AM to 10:00 PM (UAE Time) on +971 50 493 3768 or firstname.lastname@example.org
Exchange & Refund
We offer refunds on all products returned within 30 days of purchase, in their unopened and original condition. Orders made via the Aesop.ae website can be exchanged or returned in any Aesop UAE store within the timelines stated in our returns policy.
Alternatively, we can also collect your returns from your preferred UAE address.
In order to arrange a pick-up, please contact our customer care team on +971 50 493 3768 or email us at email@example.com
Please allow 2 working days for us to arrange for a pick-up.
Once delivered to our store, it takes up to 5 working days for returns to be processed.
For exchanges, the goods are sent out free of charge.
Aesop will only refund the cost of delivery if your order is incorrect or faulty.
If the item was faulty when you receive it, please notify us within 30 days of receipt.
For any queries about exchanges or returns, you can contact our customer care team daily between 10:00 AM to 10:00 PM (UAE time) on +971 50 493 3768 or firstname.lastname@example.org
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