Delivery & Returns
Aesop.ae delivers same day to Dubai and Abu Dhabi and within 1 - 2 business days across other Emirates.
Standard delivery incurs a fee of AED 25 for orders below AED 300.
Orders above AED 300 enjoy free shipping to the desired location.
Once an order is dispatched a tracking link will be sent to your email by our delivery partner where you can track the journey of your order.
For any queries or assistance required, you can contact our customer care team daily between 10:00 AM to 6:00 PM (UAE Time) on +971 50 493 3768 or email@example.com
Exchange & Refund
We offer refunds on all products returned within 30 days of purchase, in their unopened and original condition. Orders made via the Aesop.ae website can be exchanged or returned in any Aesop UAE store within the timelines stated in our returns policy.
Alternatively, we can also collect your returns from your preferred UAE address.
In order to arrange a pick-up, please contact our customer care team on +971 50 493 3768 or email us at firstname.lastname@example.org
Please allow 2 working days for us to arrange for a pick-up.
Once delivered to our store, it takes up to 5 working days for returns to be processed.
Exchange will only be granted in stores upon presentation of the original receipt. Items must be in original packaging and sellable condition. Exchange will be granted within 30 days from the date of purchase.
Aesop will only refund the cost of delivery if your order is incorrect or faulty.
If the item was faulty when you receive it, please notify us within 30 days of receipt.
For any queries about exchanges or returns, you can contact our customer care team daily between 10:00 AM to 6:00 PM (UAE time) on +971 50 493 3768 or email@example.com
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